Operations Tools
This section provides a list of useful operational tools, which support the daily work of the IGI regional operations centre and of the Grid site managers.
| The CIC portal is a management and operations tool for all Grid national and international actors for their operational needs. It provides information about VOs and VO management tools. It also provides tools for monitoring and daily Grid status overview.Users can get access and operate through the tool according to their role, which defines the view. Possible roles are: VO Users, VO Manager, Regional Operations Centre staff. |
 | GGUS (Global Grid User Support) is the EGEE/EGI international helpdesk system for trouble ticket handling. It is dedicated to international user communities, and to get help from the middleware Support Units |
| The GOCDB (Grid Operations Centre DB) provides general information about sites that are part of the the pan-European Grid infrastructure, such as: their various computing resources (nodes), any periods of scheduled maintenance, and contact information for the sites. A valid X509 digital certificate from a Grid trusted CA installed in your browser is requested to get access. If your site is not listed you should contact the IGI regional operations centre, who can assist you in adding your site to the system. |
| The Regional Dashboard is the tool used by the IGI regional operations centre to monitor the status of sites in the region, to quickly identify alarms, and possibly open tickets to the affected sites. |
 | The IGI ticketing system is the IGI helpdesk system which allows national users and IGI site managers to get support from the IGI operations centre. |
 | Nagios tool performs functionality tests on grid resources |
| MyEGEE is a web interface for EGEE Regional Operations Centers providing views to display monitoring information about service endpoints. |
 | The Broadcast tool can be used to inform the Grid community about news of general interest.
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